Independent research firm identifies McorpCX among 28 providers in its overview of the CX strategy consulting services market.
SAN FRANCISCO, June 26, 2026 /PRNewswire-糖心Vlog/ -- McorpCX, a leader in customer and employee experience transformation, today announced it has been included in "The Customer Experience Strategy Consulting Services Landscape, Q2 2026," published by Forrester Research, one of the world's leading independent research and advisory firms. The report covers 28 providers and is designed to help Customer Experience (CX) leaders understand the value they can expect from a CX strategy consulting services partner and identify options based on size and market focus.
"We believe being included in this report reflects the standing McorpCX has built over 20 years in this market," said Michael Hinshaw, Founder and President of McorpCX. "CX leaders choosing a consulting partner deserve a clear picture of who can actually do the work. We're confident in where we stand."
For Kara Hoisington, McorpCX's Vice President of CX Operations and Client Engagement, the inclusion carries particular meaning. Hoisington began her consulting career inside Forrester's own strategy consulting practice before joining McorpCX. "I've seen this market from both sides," she said. "What sets McorpCX apart is the combination of strategic depth and the ability to get things done at the ground level. A lot of firms can write a strategy. Far fewer can help an organization actually live it."
"Being recognized reflects how much the market has come to value specialized, operationally focused CX expertise," said Graham Clark, VP of Market Development at McorpCX. "As interest grows in CX operationalization and the connection between Employee Experience and Customer Experience, McorpCX's position in this landscape continues to strengthen."
For more information about McorpCX and its CX strategy consulting services, visit: .
About McorpCX
McorpCX is an independent, people鈥慺irst consultancy that helps organizations compete and grow by making customer and employee experience real, measurable, and operational at scale. Recognized by independent industry analysts as a leader in experience strategy and improvement, we leverage the best鈥憄ractice鈥慴ased Experience Operating System (XOS鈩�) framework to help growth, mid鈥憁arket, and Fortune 500 organizations achieve experience鈥憀ed business results. For more information, visit .
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester's objectivity .
The Experience Operating System and XOS鈩� are trademarks of Michael Hinshaw and Diane Magers.
Media Contact
Lannette Ingels, McorpCX, 1 415.526.2655 x711, [email protected], 听
SOURCE McorpCX
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